EE Router Login: IP, Username and Password
Log in to EE Smart Hub at 192.168.1.254 with the admin password on the label.
Connect to your EE router first by WiFi or cable. EE Smart Hub is similar to BT Smart Hub.
EE Smart Hub, Smart Hub Plus and Bright Box routers in the UK open their settings at 192.168.1.254. Some older Bright Box units use 192.168.1.1. That settings page is the Hub Manager.
The admin password is printed on the back of the hub. Here is how to log in, change WiFi and reset.
The fastest way in: tap the login button in the box at the top of this page, then sign in with the details on your router label.
How to log in to your EE router
- Connect your phone or computer to the router WiFi, or plug in an Ethernet cable.
- Open a browser and type http://192.168.1.254 in the address bar. Older Bright Box: http://192.168.1.1.
- Enter the username and password from the table below or the router label.
- Once logged in, change the admin password and use WPA2 or WPA3 for WiFi.
If the page does not open, check your Default Gateway with our Router IP Finder. ISP builds sometimes use a different address.
The 192.168.1.254 address is the one I try first on any EE hub.
EE default IP, username and password
| Device | Login address | Username | Password |
|---|---|---|---|
| EE Smart Hub / Smart Hub Plus | 192.168.1.254 | admin | On the label |
| EE Bright Box 1 and 2 | 192.168.1.1 | admin | On the label or admin |
| EE 4G home routers | 192.168.1.1 or label | admin | On the label |
The admin password differs from the WiFi key on the label. I check the label twice before I trust any EE default.
How to change the WiFi password on a EE router
- Log in to the hub.
- Open Advanced Settings, then Wireless.
- Change the name and password and save.
- Reconnect devices.
The My EE app also lets you manage some hubs. Need a strong key? Try our WiFi Password Generator. I change the password in Advanced Settings when the app will not do it.
EE login problems and fixes
- 192.168.1.254 will not load: make sure you are on the router WiFi, not mobile data or a VPN, and type http:// in front.
- Wrong password: check the label first. If you or your ISP changed it, the defaults will not work.
- Page loads but login fails: clear the browser cache or try a private window. Some routers lock you out for a few minutes after several attempts.
- Router from your ISP: the provider may manage it. Their app or support line can reset the admin password.
- Still locked out: a factory reset restores the label login, but erases your settings.
I start with the label check whenever an EE login will not work.
How to reset a EE router
- Keep the router powered on.
- Press and hold the reset button for about 20 seconds, until the lights flash.
- Release and wait 2 to 3 minutes.
- Log in with the default details and set up WiFi again.
EE broadband usually reconnects automatically. When I reset an EE hub, the 20-second hold is the timing I watch.
EE Smart Hub models
EE broadband uses the EE Smart Hub (and the newer Smart Hub Plus on some packages). Like BT’s hubs, they open at 192.168.1.254, and the admin password is printed on the back of the hub.
EE and BT are part of the same group, so the menus look very similar to BT Smart Hub menus. The BT-lookalike menus are the detail I point out first to EE owners.
Useful EE Smart Hub settings
- Split bands: give 2.4 GHz and 5 GHz separate names if an older device struggles.
- Port forwarding: under Advanced Settings, Firewall.
- WPS: switch it off if you don’t use it.
- Admin password: change it from the label default.
The admin-password change is the step I never skip on a new EE hub.
EE also offers WiFi discs on some packages, managed through the hub and the EE app.
Using your own router with EE
EE broadband works with third-party routers using PPPoE on fibre lines (VLAN 101 on full fibre and VDSL). Check EE’s help pages for the current username format, as it has changed over the years. The username-format check is the step I never skip before a third-party setup.
EE WiFi discs
EE’s WiFi discs (Smart WiFi) extend coverage from the Smart Hub. They’re managed through the hub and the EE app. Place them roughly halfway between the hub and weak areas. If a disc shows a poor connection, move it closer to the hub.
The move-it-closer fix is the one I try first when a disc shows poor signal.
EE hub light colours
- Blue: working.
- Flashing green or orange: connecting.
- Orange: no broadband. Check cables.
- Red: a problem. Restart, then contact EE.
The red-light case is the one I act on first when an EE hub looks dead.
