Telstra Modem Login: 192.168.0.1 and mygateway
Log in to Telstra Smart Modem at 192.168.0.1 or mygateway with admin and the label password.
Connect to your Telstra router first by WiFi or cable. Telstra Smart Modems also open at mygateway or telstra.gateway.
Telstra Smart Modem gateways in Australia open their settings at 192.168.0.1, or the friendly names http://mygateway or http://telstra.gateway. Some older Telstra modems use 10.0.0.138. The mymodem hostname opens the same page.
The username is usually admin, with the password printed on the modem label. WiFi can also be changed in the My Telstra or Telstra Smart Modem app.
The fastest way in: tap the login button in the box at the top of this page, then sign in with the details on your router label.
How to log in to your Telstra router
- Connect your phone or computer to the modem WiFi, or plug in an Ethernet cable.
- Open a browser and type http://192.168.0.1 in the address bar. Or try http://mygateway.
- Enter the admin username and password from the label or the table below.
- Once logged in, change the admin password and check that WiFi security is WPA2 or WPA3.
If the page does not open, check your Default Gateway with our Router IP Finder. ISP builds sometimes use a different address.
The 192.168.0.1 address is the one I try first on any Telstra that will not open.
Telstra default IP, username and password
| Device | Login address | Username | Password |
|---|---|---|---|
| Telstra Smart Modem Gen 2 / Gen 3 | 192.168.0.1 or mygateway | admin | On the label |
| Older Telstra Gateway Max | 10.0.0.138 | admin | On the label or Telstra |
| After setup | Same | admin | Your own password |
The label may call it “Modem password” or “Admin password”, separate from the WiFi key. The label-password detail is the one I check first on any ISP-supplied Telstra.
How to change the WiFi password on a Telstra router
- Log in to the Smart Modem.
- Open Wi-Fi settings.
- Change the network name and password, then save.
- Reconnect your devices.
The My Telstra app can also manage WiFi. Need a strong key? Try our WiFi Password Generator. For me, the My Telstra app is where every Telstra WiFi change starts.
Telstra login problems and fixes
- 192.168.0.1 will not load: make sure you are on the router WiFi, not mobile data or a VPN, and type http:// in front.
- Wrong password: check the label first. If you or your ISP changed it, the defaults will not work.
- Page loads but login fails: clear the browser cache or try a private window. Some routers lock you out for a few minutes after several attempts.
- Router from your ISP: the provider may manage it. Their app or support line can reset the admin password.
- Still locked out: a factory reset restores the label login, but erases your settings.
When a Telstra login will not work, I check the label before I touch anything else.
How to reset a Telstra router
- Keep the modem powered on.
- Press and hold the reset button for about 15 seconds.
- Release and wait several minutes while it restarts and reconnects.
- Log in with the label details and set up WiFi again.
After a reset the modem reconnects to Telstra automatically on most plans. The 15-second hold is the timing I trust before I reach for a reset on a Telstra.
Telstra Smart Modem generations
Telstra has supplied several Smart Modems: Gen 1, Gen 2, Gen 3 and the newer Smart Modem 4. They open at 192.168.0.1, with the admin password on the label or set when you first logged in.
Many Smart Modems include a 4G or 5G backup feature that keeps you online if the NBN line drops. You’ll see a different light when backup is active. The 4G-backup detail is the one I mention first when the NBN line drops.
Manage your Telstra modem with the app
- Install the My Telstra app.
- Sign in with your Telstra ID.
- Find your internet service, then manage your Smart Modem.
- Change WiFi name and password, check status and run tests.
My first stop is the My Telstra app whenever a modem setting needs changing.
Using your own router with Telstra
You can use your own router on most Telstra NBN connections. FTTP, HFC and Fixed Wireless typically use DHCP. FTTN and FTTB need a VDSL modem router. You’ll lose the 4G backup and Telstra home phone features, so some people keep the Smart Modem and add their own mesh in access point mode.
I keep the Smart Modem for phone and backup whenever a second router joins.
Telstra Smart Modem lights
- Solid green or white: connected.
- Flashing: connecting.
- Blue: on some models, 4G backup active.
- Red: no connection. Restart and check the NBN box.
The red-light read is the first thing I check when a Telstra modem looks dead.
