Telus Modem Login: IP and Admin Password
Log in to Telus at 192.168.1.254 with admin and the label password. WiFi, own router and reset.
Connect to your Telus router first by WiFi or cable. Telus Wi-Fi Hub can also be managed in the Telus app.
Telus Wi-Fi Hub and older Telus modems in Canada open their settings at 192.168.1.254. The username is admin and the password is printed on the label.
You can also manage WiFi in the My Telus or Telus Connect app. Here is how to log in, change WiFi and reset.
The fastest way in: tap the login button in the box at the top of this page, then sign in with the details on your router label.
How to log in to your Telus router
- Connect your phone or computer to the modem WiFi, or plug in an Ethernet cable.
- Open a browser and type http://192.168.1.254 in the address bar.
- Enter the admin username and password from the label or the table below.
- Once logged in, change the admin password and check that WiFi security is WPA2 or WPA3.
If the page does not open, check your Default Gateway with our Router IP Finder. ISP builds sometimes use a different address.
The 192.168.1.254 address is the one I try first on any Telus that will not open.
Telus default IP, username and password
| Device | Login address | Username | Password |
|---|---|---|---|
| Telus Wi-Fi Hub | 192.168.1.254 | admin | On the label |
| Older Telus modems (Actiontec) | 192.168.1.254 | admin | On the label or admin |
| After setup | 192.168.1.254 | admin | Your own password |
If the label password fails, the password was changed. Reset to restore it. The label-password detail is the one I check first on any ISP-supplied Telus. On the Actiontec T3200M, the label calls that password GUI Access.
How to change the WiFi password on a Telus router
- Log in at 192.168.1.254.
- Open Wi-Fi or Wireless settings.
- Change the network name and password, then save.
- Reconnect your devices.
Telus apps offer the same change from your phone. Need a strong key? Try our WiFi Password Generator. For me, the Telus Connect app is where every Telus WiFi change starts.
Telus login problems and fixes
- 192.168.1.254 will not load: make sure you are on the router WiFi, not mobile data or a VPN, and type http:// in front.
- Wrong password: check the label first. If you or your ISP changed it, the defaults will not work.
- Page loads but login fails: clear the browser cache or try a private window. Some routers lock you out for a few minutes after several attempts.
- Router from your ISP: the provider may manage it. Their app or support line can reset the admin password.
- Still locked out: a factory reset restores the label login, but erases your settings.
When a Telus login will not work, I check the label before I touch anything else.
How to reset a Telus router
- Keep the modem powered on.
- Press and hold the reset button for about 15 seconds.
- Release and wait several minutes while it restarts and reconnects.
- Log in with the label details and set up WiFi again.
Telus service usually reconnects automatically after a reset. The 15-second hold is the timing I trust before I reach for a reset on a Telus.
Telus WiFi Hub and Boost WiFi
Telus customers usually have the Telus WiFi Hub or an older Actiontec or Arcadyan modem, plus optional Boost WiFi mesh units. The hub opens at 192.168.1.254 with the admin password on the label. Some older gateways use telus as the password instead.
Day-to-day settings are often easier in the Telus Connect app or My Telus, including WiFi name, password and pausing devices. My first stop is the Telus Connect app whenever a day-to-day setting needs changing.
Using your own router with Telus
- On Telus fibre, check whether you can connect your router directly to the ONT (Telus PureFibre often supports this with PPPoE or DHCP; ask support for your line).
- Otherwise, connect your router behind the Telus hub.
- Ask Telus to enable bridge mode, or put your router in access point mode.
- Turn off the hub’s WiFi if your router handles WiFi.
The ONT-connection check is the step I take first before I plug a second router in.
Telus TV and your own router
If you have Optik or Pik TV, the set-top boxes depend on the Telus hub. Many people keep the hub for TV and connect their own mesh system in access point mode for better WiFi. The keep-the-hub-for-TV detail is the one I mention first when a set-top box is involved.
Telus hub light colours
- Solid white or green: working.
- Flashing: connecting.
- Red: no internet. Check cables and restart.
- Off: no power.
The red-light read is the first thing I check when a Telus hub looks dead.
Telus PureFibre speeds and WiFi
On fast PureFibre plans, WiFi often can’t keep up with the line, especially on older devices. Test with a cable to see your true speed. For WiFi, use 5 GHz close to the hub, and add Boost WiFi units or your own mesh for distant rooms.
I test with a cable before I blame the WiFi for a slow PureFibre speed.
