Arris Router Login: IP, Username and Password
Log in to an Arris gateway at 192.168.0.1 or a SURFboard modem at 192.168.100.1. Default admin and password, app, reset and fixes.
I have been locked out of my Arris login page, and the cause is often small. People type the wrong address, or they try a password that was never set.
192.168.0.1 is the page that opens your Arris router settings. When it will not open, the fix is often small. This guide walks you through opening it and signing in. Arris calls this page the Web Manager: it is where the gateway’s settings live.
Open 192.168.0.1 in your browser and sign in with the username and password on your router label.
The fastest way in: tap the login button in the box at the top of this page, then sign in with the details on your router label.
How to log in to your Arris router
In my experience, this is the part that trips most people up.
- Connect your phone or computer to the Arris WiFi network, or plug in a network cable.
- Open a browser and go to http://192.168.0.1 or http://192.168.0.1.
- Enter the admin username and password. The defaults are below and on the router label.
- Change the default admin password from the administration or system menu.
Arris default IP address, username and password
I have seen this done wrong more than once, so I keep it simple here.
| Model or type | Login address | Username | Password |
|---|---|---|---|
| Arris SURFboard gateways | 192.168.0.1 | admin | password or on label |
| Arris SURFboard cable modems | 192.168.100.1 | admin | password or on label |
| Provider-supplied Arris gateways | 192.168.0.1 or 10.0.0.1 | admin | On label |
Defaults differ by model and firmware. If these do not work, check the label on your router or reset it. Some ex-Motorola Arris units use motorola as the password instead of password. On Arris NVG gateways, the login uses the Device Access Code printed on the label.
Log in with the SURFboard Central app
I check this before I change anything else.
SURFboard Central manages SURFboard gateways and mAX mesh systems, including WiFi changes, device lists and speed tests.
Arris router login not working?
I treat this as a quick check, not a deep setting.
1. Check your connection
Your device must be connected to the router’s WiFi or plugged in with a cable. Turn off mobile data on phones, because the router page cannot be reached over a cellular connection.
2. Type the address correctly
Type http://192.168.0.1 in the address bar, not the search box. Use only numbers and dots. Do not add www or .com. Our IP Address Checker fixes common typos.
3. Confirm the router IP
Your router may use a different address. Use the Router IP Finder to read the exact Default Gateway from your device.
4. Try another browser or a private window
Clear the browser cache or open a private window. Some browsers force HTTPS, so type http:// at the start.
5. Restart the router
Unplug the router for 30 seconds, plug it back in, wait two minutes and try again.
6. Turn off VPN or proxy apps
A VPN sends your traffic to another network, so your local router cannot be reached until you disconnect it.
How to change your Arris WiFi name and password
I would rather confirm it now than fix it later.
- Log in at http://192.168.0.1 with the admin username and password.
- Open Wireless, WiFi or WLAN settings. On dual-band routers, edit both the 2.4 GHz and 5 GHz networks.
- Change the SSID to set a new WiFi name.
- Choose WPA2-PSK (AES) or WPA3 security and enter a new password. Our WiFi Password Generator creates a strong one.
- Click Save or Apply, then reconnect your devices with the new password.
How to reset a Arris router
I always start with the router page for this.
With the device on, press and hold the Reset button with a pin for about 15 to 30 seconds until the lights flash, then release it. Wait a few minutes for the modem to reconnect.
Note: a factory reset erases your WiFi name, password and other settings. Keep any internet provider login details ready before you reset.
Arris modem or Arris gateway?
In my experience, this is the part that trips most people up.
Arris (now part of CommScope) sells two very different kinds of boxes, and that decides where you log in.
- SURFboard modems like the SB8200 and S33 have no WiFi. Their status page is at 192.168.100.1, with admin and password as the usual login.
- SURFboard gateways like the SBG8300 or G36 combine a modem with WiFi and open at 192.168.0.1.
- ISP gateways such as the TG1682G or TG3452, supplied by cable providers, often use 192.168.0.1 or 10.0.0.1 and the details on the label.
- SURFboard mAX mesh systems are mostly managed in the SURFboard Central app.
If your Arris box only has a coax port and one Ethernet port, it’s a modem. Your WiFi comes from a separate router, and that router’s login is where you change the WiFi password.
Signal levels on the Arris status page
I have seen this done wrong more than once, so I keep it simple here.
When the internet drops in and out, the modem status page is the first place to look. Under connection status you’ll see downstream and upstream channels with power and SNR values.
- Downstream power between about -7 and +7 dBmV is healthy.
- Upstream power between roughly 35 and 50 dBmV is normal.
- SNR above about 35 dB is good.
- Corrected and uncorrected errors that rise quickly suggest a line problem.
If numbers are far outside these ranges, tighten the coax connectors, remove extra splitters and restart the modem. If they stay bad, screenshot the page and send it to your ISP.
Activating a new Arris modem
I check this before I change anything else.
- Check that the model is on your ISP’s approved list.
- Connect it to the coax outlet and power it on. Wait for the online light to go solid.
- Connect a computer with an Ethernet cable.
- Follow the activation page that opens, or call your ISP with the modem’s MAC address from the label.
- Once it’s online, connect your router to the modem’s Ethernet port.
